Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only and does not apply to affiliated or linked sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

All submission of personal information and payment details is protected by SSL encryption.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us at:

DesignCo Limited t/a VFX Software Direct, 62 North Hill, Colchester, CO1 1PX.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Updated 13/5/18 to reflect company changes.

Our Data Policy

Updated 13/5/18

Data Used

Cookies

We use cookies to keep customers logged in, to remember the contents of their shopping basket, to understand if they clicked on one of our adverts, or if they found their own way to our website. Cookies for our site can be cleared from a browser by searching within advanced settings for cookies matching ‘vfxsoftwaredirect.com’. We also use Google and other third parties software to help us understand how people reach and use our website. These cookies can be cleared easily via your browser’s settings.

Communication

If we’ve communicated with you about an enquiry, an order or something else, we’ll keep a record of that to help us in any future correspondence. A typical example would be to using a previous email to quickly help find a customer’s software licence - or checking to see if we made a recommendation or suggestion about a particular product in the past.

Usage

We record some data to understand how users interact with our website and systems. This helps us understand if part of our website is broken or hard to use, how likely it is that our email has been received or when we’re not responding to customers at the right time of day. We’re not in the business of selling data, we only use data to make our business run more smoothly and improve our customers’ experiences. We don’t generate or store data relating to personal tastes, beliefs or opinions.

Data Protection

We believe that one of the best ways to protect data is to store as little as possible. We do not store credit card information, dates of birth or other critical data. All passwords are one-way encrypted and the information we store about our customers is limited to their dealings with us directly - through sales or contact.

We employ multiple firewalls in all our operating environments - both our web servers and our own machines and business premises. We are PCI DSS compliant in our credit card handling and sensitive payment data is held by organisations best equipped to do this; in our case this means Worldpay, SagePay and PayPal.

Consent

By using our website, you are consenting to us using cookies to ensure our website is serving you well and correctly. If you contact us, you are consenting to us storing that data for the purposes of replying, assisting and communicating further in related matters in the future; we will take every care to ensure anything you say or send to us is communicated securely. We will explicitly ask for your approval to include you on general marketing communication, whether in person or through the use of checkboxes on pages.

If you purchase a product or service which expires, you are consenting to us contacting you in the future to provide reasonable warning of that expiry; without this consent it’s likely that services will expire at increased cost and downtime which can be easily prevented.

Data Requests

If you would like a copy of the data we hold about you, please contact us via one of the methods outlined on our contact page and we will supply this information within one calendar month.

Please find below an example of the most information we will hold on a customer:

• Name
• Address (or multiple addresses if used)
• Phone number
• Email address
• Company
• Date account created
• Order history
• Email and/or live chat correspondence
• IP address used to visit our website
• How they found us (eg. Google); though this is usually anonymous.
• Where they clicked on our web pages (if within the last 30 days).
• Times of visits and other activity on our website or in communication with us.